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Frequently
Asked Questions

AC Peak Cycling device is installed on your home near your outside air conditioning unit. During a limited number of peak demand periods, Consumers Energy will activate the small device, which will allow Consumers Energy to reduce your unit’s cycling run time by 50%. This is referred to as a “cycling event.” During cycling events, your air conditioning system’s fan will continue to circulate air throughout your home. After the period of peak demand has passed, the AC Peak Cycling device will trigger your system to automatically resume normal operation.

Electricity costs significantly more to provide during peak demand times – typically business days from 2 to 6 p.m. in the summer, on hot, humid days when AC use is highest. Alternately, electricity costs for the utility drop during nights and weekends when electrical demand is lower. The new TOU rates reflect these varying costs of electricity, and allow customers the opportunity to significantly lower their electric costs by shifting their energy use to times when costs are low, particularly on Energy Savings Days.

Energy Savings Days are select days in summer where you can earn extra savings by reducing your energy use. Up to fourteen times per year, on days with the highest electrical demand, Consumers Energy will schedule an Energy Savings Day 24 hours in advance. Customers participating in a TOU plan will receive notification of these days (text, email, or phone) and be prompted to reduce energy use from 2 to 6 p.m. to save even more money.

It’s simple. By shifting electricity use to off-peak times – evenings, nights, and weekends – customers pay lower rates than the standard residential electric rate, with energy charges almost 40% less.

You can easily shift your use to cheaper times by raising the set point on your thermostat and delaying the use of electric-intensive appliances during on-peak hours. Good candidates for shifting your use: clothes washing, clothes drying, running the dishwasher, window air conditioners, dehumidifiers, cooking, and bathing/showering (for electrically heated hot water and or water supplied by well pumps). The higher the electric use, the better the savings. Programmable timers can be installed by the homeowner/renter to automatically shift the run time of some appliances.

Yes! By raising the temperature set point of your thermostat during on-peak hours, you can easily reduce your energy use and take advantage of the TOU pricing. A programmable thermostat can help make this an effortless process.

Don’t think TOU is for you? No problem. With a central air conditioner, you’re also eligible for our AC Peak Cycling program, which can provide hassle-free savings. Click here to learn more about our AC Peak Cycling program.

Yes! By raising the temperature set point of your thermostat during on-peak hours, you can easily reduce your energy use and take advantage of the TOU pricing. A programmable thermostat can help make this an effortless process.

Don’t think TOU is for you? No problem. With a central air conditioner, you’re also eligible for our AC Peak Cycling program, which can provide hassle-free savings. Click here to learn more about our AC Peak Cycling program.

Peak Rewards TOU is the best fit for a customer who is unsure how much electric use can be shifted, or about participation in Energy Savings Days, as it has no commitment or risk for Energy Savings Day participation. For more aggressive savings, Critical Peak TOU offers even lower rates than Peak Rewards TOU most of the time. However, Critical Peak TOU customers will pay electric costs about eight times higher compared to Peak Rewards from 2 to 6 p.m. on Energy Savings Days. Critical Peak TOU works best for customers confident they can reduce, or already have low, peak time use (2 to 6 p.m.) on Energy Savings Days.

The Time of Use program is voluntary, however you must commit to a minimum of 12 months.

Your new rate will take effect on the first day of your new billing cycle, after enrolling. For example, if you enroll June 15 and your billing cycle begins on July 2, your rate will take effect July 2.

Questions?